1. How do I connect to the Remote Controller device with the LTS21 quickly?

Turn on the LTS21, and press any button on the " Bling Remote Controller", they are successfully connected after you hear the notification of "connected" from the headphones.

2. How do I connect to the LTS21 with an android phone quickly?

1>Turn on the phone Bluetooth. Press each ear on device for 3 seconds to activate it and turn on your phone’s Bluetooth.
2> Select our headphones device name in the Bluetooth interface. The mobile phone will connect to it automatically.

3. How do I connect to the LTS21 with an iOS phone quickly?

1> Turn on the phone Bluetooth. Press each ear device for 3 seconds to activate it and turn on your phone’s Bluetooth.
2> Select our headphones device name in the Bluetooth interface. The mobile phone will connect to it automatically.
3> Pay attention that if the system of your phone is iOS 15.4 and above, you need to turn on the Headphone Notifications in the phone's settings. (Sounds & Haptics---Headphone Safety---Headphone Notifications)

4. Why is the volume of the flash control inconsistent with iPhone?

Since iphone is not equipped with the absolute volume function, the volume of the Bluetooth headphones and iphone are independent of each other. If you need to use the remote controller to accurately adjust the volume of the headphones, please go to the iphone settings → Sound and touch → Headphone security → Reduce the high volume and select Off. Turn your phone volume to maximum and turn on headphone notifications to avoid missing important notifications and calls.

5. How do I connect the headphones with LIVALL Riding APP quickly?

1> Turn on the headphone
2> Open the LIVALL Riding APP
3>Click Equipment
4>Click the Headphone column
5>Click Add Device

6. Do I really need to download the LIVALL Riding APP?

We suggest that you download the LIVALL Riding APP. In the APP, you can build an online voice intercom function with your teammates, which does not require the purchase of expensive equipment. We can keep you and your teammates connected through the network. In the future, we will also be support customizing functions or changing the default language in the APP. We are interested in users' opinions. If you have any advice or requirement, please interact with us in the community. Other FAQ

1. Why detachable? What is detachable?

The LTS21 headphones adopts the innovative application of the tenon-and-mortise structure, which is also the world's first detachable open ear headphones. With this design, it is easy to carry, and the bracket can be switched based on your usage. You can remove the bracket and replace it with the helmet bracket, a very attractive function that was designed for cycling lovers. It's amazing, very convenient and practical. Of course, it's much safer if you want to pick up a call or listen to soft music.

2. Can I wear the headphones in rainy days?

The LTS21 open ear headphones is designed with IP64 protected against dust & water. For the sake of your safety, we DO NOT suggest to wear it in a heavy rain.

3. If I lose my charging case/bracket/cable/one headphone, where can I buy accessories?

We are sorry to tell you that accessories are not available right now. Please be careful when you carry them out or in daily use. However, we may provide purchase method through LIVALL official website in the future.

4. Can LIVALL LTS21 open ear headphones be attached to all helmets?

The LIVALL LTS21 open ear headphone can be attached to most helmets. We suggest you give it a try and you won't be disappointed.

5. Does the LTS21 headphones support quick charging?

Yes, the headphoness can be fully charged in one hour. And the charging box can be fully charged in three hours for charging the headphones four times.

6. What does play time 12 hours mean?

It means that the headphones user can continue talking or listening to music for up to 12 hours. We designed the long battery life function, so the experience is better when in use!

7. What do you mean by battery life up to 60 hours?

This is simple math. When fully charged, the headphones can be used for 12 hours, and the charging box can recharge the headphones 4 times, so 12 plus 12 times 4 equals 60 hours. And one more thing, the headphones can be fully charged quickly in an hour. The 60 hours battery life, isn't it perfect for outdoors?

8. I sweat a lot while work out, will this damage the headphones?

The LTS21 has the IPX64 protection against Dust & Water. We have user tested that and please rest assured. It can be an awesome product even if you sweat a lot.

9. Why is the effective connection distance of other headphones 10 meters, while yours is 15 meters?

We have adopted Bluetooth 5.2 and some advanced technology to make the effective connection distance longer, which also allows you to be more free when wearing headphones.

10. What is the difference between your headphones and Shokz?

Shokz earphones are excellent representatives of bone conduction earphones. They use vibrators to vibrate the skull to make sounds. LIVALL LTS21 is an excellent representative of true wireless open ear headphones with non-bone conduction. These are two different products.

11. Why did you not choose bone conduction?

Bone conduction headphones produce sound by vibrating the jawbone. Many users feel vibration when wearing bone conduction headphones. And they don't like the numbness caused by the vibrating. We solved this to offer backers more comfort by new directional acoustics technology which uses a diaphragm speaker.

12. I don't understand why the LTS21 headphones can free my hands when riding.

The LTS21 open ear headphones has a very big advantage as it can achieve a very good connection with LIVALL's remote controller. You can control the headphones through the button on the remote controller, and no longer have to worry about the insecurity of answering the phone call while riding. Completely free your hands.

13. I like the open ear design, but I have doubt about the sound quality.

We have sound experts working on the LTS21 open ear headphones. It is equipped with 16.22mm premium speakers with a sensitviity rating of 106,+3dB that has received calibrations in layering, space, bass tone, and clarity for a more immersive listening experience. It's definitely a sound quality leader among open ear headphones.

14. How can open ear headphones be more private?

LIVALL adopts a unique directional acoustics technology that reduces sound diffusion and sound leakage and controls the angle of sound wave propagation. So, what you hear is only heard by you. This feature is liked by our staff and test users.

15. What is the advantage of Bluetooth 5.2?

1. Constant connection
2. Quick Reconnection in less one second
3. Up to 50ft distance sound transmission
4. Power saving

16. Can I wear the headphones while I wear glasses?

It is ok to wear this headphones when you wear glasses, because it is very light. We have done this test specially, and the design has also fully considered the experience of people who wear glasses, so you do not need to worry!

17. Will it be tight for someone with a big head?

The LTS21 headphone used a very elastic material, it can easily fit most people.

18. Are the headphones heavy? Does it feel comfortable to wear?

The LTS21 open ear headphones weigh only 24 grams, the headphones are very light and comfortable to wear. It will add very little pressure to your ears. A very nice innovation to users.

19. The headphones control the volume and answering calls through voice commands. Can it be turned on and off?

The headphone can only control the volume by voice assistant. with the Smart touch and remote controller users can answer calls，and we offer two ways to turn the headphone off. First: Cut off the connection with Bluetooth Second: Dissemble the headphones.

20. Is the function of an intercom system included?

This function will only be available for those who use the LIVALL APP.

21. Is it convenient to install on the helmet? Will it fall off easily?

The headphones will be attached to the helmet after 24 hours. For instructions on how to install the headphones, please follow this video: https://resources.livall.com/app/activity/LTS21/guide_en.mp4

22. How to disassemble the headphones if I need to charge it?

After aligning the bracket interface with the headphones interface, push the bracket out of the earphone with your fingers. Do not shake or rotate when disassembling. If you feel that it is very difficult to disassemble, it proves that you are in the wrong direction. It is easy to disassemble if find the right direction.

23. What language is in the headphones? What languages are supported?

We support English and Chinese right now. But we will develop more languages in the future, which can allow you to select different languages through the LIVALL APP. If you have already downloaded the LIVALL APP, please be patient for the update. Plus, we provide instructions in eight languages.

24. Can the headphones be worn without head bracket?

They cannot be used alone, you need to install one of the two brackets.

25. How to operate the smart touch?

Here is the instruction for you to control the headphones: Power on: Long press for 3 seconds Voice assistant: Assistant on: Tap 3 times Music play: Tap twice Music pause: Tap twice Next: Long press for 2 seconds R Previous: Long press for 2 seconds L Call control: Reject: Tap twice Answer: Tap 2 twice End call: Long press for 2 seconds

26. Can I adjust the volume by pressing the headphones?

No, but the volume can be adjusted if use voice assistant to control your phone.

27. Why doesn't the headphones have a shutdown function? I want to manually shutdown it to save power, how can I do it?

When you disconnect the Bluetooth connection, the headset will turn off after three minutes and will not consume power.

28. What if there is sound from one headphone and no sound from the other headphone?

Pay attention that both headphones need to be turned on by long press for 3 seconds. If there's sound from one headphone and no sound from the other headphone, please check if you have turned both sides on.

29. What is the button on the charging case for?

It's a reset button and if not necessary, please do not press this button. It will clear the connection with Bluetooth if you press it for 15 seconds.

30. Will there be any stains left when the headphone is removed from the helmet?

We suggest to use alcohol to wet the bonding area when dismantling.

31. What material is the headphone holder? Can it be bent? Will it break?

The headphone stand is made of TR90 (plastic titanium) material, and the exterior is sprayed with PPG rubber paint, which can accept various delivery twists in the positive direction, but cannot accept twists in the opposite direction, which will make it rigid deformation.

32. I see that there is an interface in the tenon-and-mortise design of your earphones. Will the interface wear out after being disassembled for a long time?

The interface will not disappear, it will only become rounded, bringing a better disassembly feel.

33. If your issue is still not resolved, feel free to contact our support team.

Email: support@livall.com Tel: +86 400-8933338